At Steam Cleaning Victoria, we are committed to protecting your privacy and ensuring that any personal information collected is handled responsibly. This Privacy Policy outlines how we collect, use, store, and disclose personal information, as well as your rights regarding your data. By using our services or accessing our website, you agree to the terms outlined in this policy.
1. Information We Collect
We collect personal information necessary to provide our cleaning services effectively and enhance your experience on our website. The types of information we may collect include:
- Contact Information: Name, email address, phone number, and address for service scheduling and communication.
- Payment Information: Credit/debit card details for processing payments, secured through compliant payment processors.
- Service Information: Details regarding specific cleaning needs and any preferences for service delivery.
- Usage Data: Information collected via cookies and other tracking technologies to analyze website performance and user experience.
2. How We Use Your Information
We use your information for various purposes, including:
- Service Delivery: To schedule and provide cleaning services as requested.
- Customer Support: To handle inquiries, provide quotes, and manage bookings.
- Payment Processing: To securely process payments through trusted payment gateways.
- Marketing and Promotions: With your consent, we may send updates, offers, and relevant information. You can opt out of marketing communications at any time.
- Website Improvement: To analyze website usage and improve the user experience.
3. Disclosure of Information
We do not sell, rent, or trade personal information to third parties. However, we may share information with trusted third parties in specific scenarios, such as:
- Service Providers: Partners who assist in our operations, including payment processing, marketing, and customer support.
- Legal Requirements: When required to comply with laws, regulations, or legal processes.
4. Security of Your Information
We use industry-standard security measures to protect your personal information. This includes encryption, secure payment gateways, and restricted access to data. While we take all reasonable measures, please note that no data transmission or storage can be guaranteed as completely secure.
5. Use of Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve user experience and analyze website traffic. Cookies help us understand how visitors interact with our site and allow us to personalize content. You may adjust cookie preferences via your browser settings.
6. Access and Control Over Your Information
You have the right to:
- Access your personal information and request a copy.
- Correct any inaccuracies in your information.
- Withdraw Consent for marketing communications.
- Delete or Anonymize Data as required by law, subject to any legal or operational requirements for data retention.
7. Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations. When information is no longer required, we securely delete or anonymize it.
8. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. Any changes will be posted on our website, and we encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise any of your rights, please contact us at:
info@steamcleaningvictoria.com.au