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Every Upholstered Piece, Not Just the Couch

Most people book the lounge and stop there. Meanwhile the dining chairs that get eaten off every night and the office chair somebody sits in eight hours a day carry far more soil per square metre than the sofa.

Hawksburn is small, tightly held and sits between Toorak and South Yarra around the village on Malvern Road. Period terraces, converted mansion flats and art deco apartment blocks, on narrow streets.

The furniture and floor coverings here are typically a step up, which changes the job rather than just the price. Wool carpet, hand-knotted rugs and better upholstery are common, and all three are exactly the things that get damaged when someone applies a standard synthetic-carpet method to them.

The deco blocks bring their own quirk. Original parquet or timber under carpet, small lifts or no lift at all, and body corporate rules about contractor access. None of it is difficult, but it needs to be known before we arrive rather than discovered in the stairwell.

Clean one dining chair and stand it next to the other five. The difference is usually confronting, and it is the clearest illustration of why even soiling goes unnoticed for years. Volume is also why a set is far cheaper per chair than doing one on its own.

Dining chairs are the clearest case for volume pricing. The set was bought together, used together and soiled together, so cleaning two of six leaves an obvious mismatch around the table. Doing the set at once is both cheaper per chair and the only result that looks right.