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A Good Rug and a Cheap Rug Are Not the Same Job

Fibre and dye decide everything about how a rug should be cleaned, and getting it wrong is how genuinely valuable rugs are ruined. Wool, silk, viscose and synthetic each behave completely differently under water.

Rowville is family-home territory. Most of it went up between the eighties and the early two thousands, which means big brick-veneer houses on generous blocks, double garages, and a lot of wall-to-wall carpet through bedrooms, hallways and a second living area.

Those floor plans are the reason our Rowville jobs are usually whole-house rather than one room. There is simply more carpeted area under one roof here than in an inner-suburb terrace, and it is nearly always the same story: bedrooms fine, hallway and family room worn grey through the middle.

Almost every house in Rowville runs ducted heating, and a lot of them have never had the ductwork looked at. That matters more than people expect, because roof-space dust delivered through the vents settles straight back into the carpet you have just paid to clean.

Viscose is the one that catches people out. Sold as art silk, faux silk or bamboo silk, it is processed cellulose and it damages when wet, going stiff and yellow at the slightest over-wetting. Treating a viscose rug like a wool one is the single most common way an expensive rug is destroyed.

Rugs take more punishment than fixed carpet, because they sit exactly where people walk and then get shifted, rolled, vacuumed aggressively and occasionally moved between rooms. The foundation takes that strain and the fringes take the worst of it.