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A Good Rug and a Cheap Rug Are Not the Same Job

Fibre and dye decide everything about how a rug should be cleaned, and getting it wrong is how genuinely valuable rugs are ruined. Wool, silk, viscose and synthetic each behave completely differently under water.

South Yarra is really two suburbs in one. There are the period terraces and townhouses in the streets off Domain Road, and there are the apartment towers of the Forrest Hill precinct behind Chapel Street. The cleaning problems in each are completely different.

Apartments here are compact, often with the living area, dining and study all on one continuous floor covering. That means soil concentrates rather than spreads, so a two-bedroom apartment can look worse than a whole house in the suburbs despite having a fraction of the area.

Tenancy turnover is high through South Yarra, which is why end-of-lease work is such a large part of what we do here. It also means a lot of the carpet we see has been cleaned repeatedly by whoever was cheapest, and detergent residue from those cleans is often the actual reason a floor re-soils within weeks.

Viscose is the one that catches people out. Sold as art silk, faux silk or bamboo silk, it is processed cellulose and it damages when wet, going stiff and yellow at the slightest over-wetting. Treating a viscose rug like a wool one is the single most common way an expensive rug is destroyed.

Rugs take more punishment than fixed carpet, because they sit exactly where people walk and then get shifted, rolled, vacuumed aggressively and occasionally moved between rooms. The foundation takes that strain and the fringes take the worst of it.