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Every Upholstered Piece, Not Just the Couch

Most people book the lounge and stop there. Meanwhile the dining chairs that get eaten off every night and the office chair somebody sits in eight hours a day carry far more soil per square metre than the sofa.

Richmond is single-fronted Victorian cottages, terraces and converted warehouses, packed tightly between Bridge Road, Swan Street and Church Street. Narrow, deep floor plans and very little off-street parking.

The narrow plan concentrates traffic. In a single-fronted cottage every person walks the same hallway line from the front door to the kitchen, so the wear pattern is sharper here than in a wide suburban house. Traffic-lane greying is the number one thing we are called about in Richmond.

A lot of Richmond carpet is laid straight over the original hardwood boards with minimal underlay. That changes how much moisture is safe to use, so we run drier and put more air movement in rather than saturating a floor that has nowhere to drain.

Clean one dining chair and stand it next to the other five. The difference is usually confronting, and it is the clearest illustration of why even soiling goes unnoticed for years. Volume is also why a set is far cheaper per chair than doing one on its own.

Dining chairs are the clearest case for volume pricing. The set was bought together, used together and soiled together, so cleaning two of six leaves an obvious mismatch around the table. Doing the set at once is both cheaper per chair and the only result that looks right.